Shipping and Returns


  Shipping and Returns

Ship from Staten Island, NY 10301, and only to Somident ADDRESS.

Package handling only takes 1 business day at our warehouse,so please make sure entering

correct payment and shipping information before checking out.

Once your payment is completed, pls inform us by phone or leave Somident

note if the changes are needed before we send the product. 

Our office phone number: 646-893-0555.If you have any changes,

pls inform us before 15:00PM PST in the same day.

If an address change is needed, you will be responsible for any fees associated

in the condition that you contact us after we ship your item.

International Buyers – Please Note: Import duties, taxes and charges are not included

in the item price or shipping charges.These charges are the buyer’s responsibility.

Orders placed on weekend will be shipped within 2 days.

    USPS: 2-8 business days.    UPS/FEDEX: 1-5 business days

We o ship to the Lower 48 states, and we do  ship to FPO, APO or PO Box addresses Residential address ,Puerto Rico

May require additional shipping charge 

All of our items come with a 30-day Return policy. 

We ensure all our items are new and in excellent condition prior to shipping.

In the event that you receive the item that is not to the standards above,

please contact us via messages.

All returns must be in new original condition as received and should be shipped with delivery confirmation

 Please note that all returns must be pre-approved by factory direct sale.

Unauthorized returns will not be accepted.  If you need to return, please check twice to
confirm the item not work and contact our customer service representative,

let us know the detailed problem and send us some pictures for confirmation.

All NON-seller mistake returns for refund are subject to 15% re-stocking fee and buyer
should pay for the round-trip shipping fee. 
( bought wrong model or wrong color).

We ONLY accept the return for original package.

Please make sure that item has NO man-made sabotage.

Used items will not be accepted for return.

We reserve the right to refuse any returns for objective reasons.